Don't panic! Sometimes packages end up in unexpected places.

• Check around your delivery location thoroughly:  Look for your package on porches, backyards, or with neighbors who might have accepted it on your behalf.
• Contact the carrier directly: They may have additional information about the delivery attempt or be able to initiate an investigation.

Package Protection can help in certain cases:

• Package Protection typically covers lost packages (confirmed lost by the carrier) and packages that are demonstrably damaged during transit. It doesn't cover situations where a package is marked as delivered but cannot be located
• Without Package Protection:  Our Shipping & Handling Policy states that glambodycandy is not responsible for package loss or theft once your order has been expedited from our warehouse and marked as delivered by the carrier

We apologize for any inconvenience caused if your order arrives incomplete.
Please take the following steps to help us resolve the issue:

• Take a picture of everything you received in your package. A clear image can help us verify the missing item and proceed with the next steps.
• Let us know about the missing item by sending the picture to our customer service team, along with your order number and the name of the item(s).

Once we have this information, and depending on stock availability, we will process a reshipment of the missing item. If the item is currently unavailable, we will offer you an alternative resolution process.

Within 30 Days of Delivery: 

If you discover a defect in your item within 30 days of delivery, we offer the following options under our Standard Warranty policy: we’re happy to offer you the option of a replacement (if the same item is available) or a store credit for the amount paid for the item!

To claim your warranty, please contact us here and include the following:
1. Order number(s)
2. Picture/Video of the item(s)
3. Description of Issue  

***Important Information***- This warranty does not cover issues related to lost items. - This warranty is applicable once per item purchased. Our warranty does not cover free items.- The warranty policy only applies to items purchased directly from our website. - All warranty claims are subject to approval by our customer service team. - We do not offer refunds. 

glambodycandy  offers Package Protection for your peace of mind. You can choose this option at checkout for a small additional fee. To decline this option, simply uncheck the box next to Package Protection in your cart, before completing your order

In the event of a lost-in-transit or damaged package, glambodycandy  will reship your order free of charge. If some items are unavailable, you will receive a refund for the items. If your entire order is unavailable, you will receive a refund for the items and the shipping fees. However, we still keep the Package Protection fee amount.

In addition, if a package is returned to us due to reasons such as being unclaimed at customs or having an invalid address, we will resend your order for free. If you prefer not to wait, you can choose a refund minus the fee paid for the Package Protection.

The fee for Package Protection is not refundable. Please file a claim online

At glambodycandy we stand behind the quality of our products and strive to provide our customers with a hassle-free shopping experience. As part of our commitment to customer satisfaction, we offer a 30-day warranty policy on all eligible items purchased directly from our website. This policy outlines the options available to customers in the event of product defects or issues within the warranty period.

What qualifies as a defect? An example of a defect would be a broken clasp or a missing stone.

How it works:

If you find a defect in your item within 30 days of placing your order, we’ll be happy to offer you selected compensations options.

Please Note:

How to Claim Your Warranty

• Please contact us here (glambodycandy@gmail.com) and include the following:
• Your order number(s)
• A picture or video of the affected item(s)
• A description of the issue encountered