Don’t worry — sometimes packages are left in unexpected places.

First, please carefully check around your delivery location, including porches, backyards, mailrooms, or with neighbors who may have accepted the package on your behalf.

Next, contact the shipping carrier directly (such as USPS, Canada Post, or Royal Mail). They may be able to provide additional delivery details or initiate a delivery investigation.

If you purchased Package Protection, please contact us and we will assist you based on the carrier’s investigation results.

If Package Protection was not selected, once the carrier marks the package as delivered, we are unable to guarantee replacement. However, we are always happy to assist you in contacting the carrier and guiding you through the next steps.

We sincerely apologize for any inconvenience caused.

To help us resolve this as quickly as possible, please follow these steps:

• Take a clear photo of all items received, including the packaging. This helps us verify the contents of your shipment.

• Email the photo to support@glambodycandy.com, along with your order number and the name of the missing item(s).

Once we receive your information, we will review the case promptly.

If the missing item is in stock, we will arrange a reshipment as soon as possible.

If the item is currently unavailable, we will offer a suitable alternative, such as a replacement item or store credit.

Please contact us within 7 days of delivery so we can assist you promptly.

If you discover a manufacturing defect within 6 months of delivery, we’re happy to assist you under our Standard Warranty policy.

We offer the following options:

• A replacement (if the same item is available), or

• Store credit for the amount paid for the item.

How to Submit a Warranty Claim

Please email support@glambodycandy.com and include:

1. 
   Your order number
   
2. 
   Clear photo or video of the item
   
3. 
   A brief description of the issue
   

Once received, our customer service team will review your claim promptly.

Lifetime Color Warranty

We also provide a lifetime color warranty. If your item experiences abnormal fading or discoloration under normal wear conditions, please contact us for assistance.

Important Information

• This warranty does not cover lost items.

• The warranty applies only to items purchased directly from our website.

• Free or promotional items are not covered under warranty.

• All warranty claims are subject to review and approval.

• We do not offer refunds for damaged or defective items; only replacements or store credit.

glambodycandy  offers Package Protection for your peace of mind. You can choose this option at checkout for a small additional fee. To decline this option, simply uncheck the box next to Package Protection in your cart, before completing your order

If your package is confirmed lost in transit or arrives damaged, we will reship your order at no additional cost.

If certain items are out of stock, you will receive a refund for those items.

If the entire order is unavailable, you will receive a refund for the items and the original shipping fees.

Please note: The Package Protection fee itself is non-refundable.

If a package is returned to us due to customs issues or an invalid address, we will contact you to arrange reshipment. If you prefer a refund instead, it will be issued minus the original shipping costs and the Package Protection fee.

To initiate a claim, please contact us at support@glambodycandy.com with your order number and supporting documentation.

At GlambodyCandy, we stand behind the quality of our products and are committed to providing our customers with a hassle-free shopping experience. As part of this commitment, we offer a 6-month warranty on all eligible items purchased directly from our website, and a lifetime color protection for your product. This policy explains the options available in case of product defects or issues.

What Qualifies as a Defect?

Examples of defects include a broken clasp or a missing stone.

How It Works

If you discover a defect in your item within the 6-month warranty period, we will be happy to offer you selected compensation options.

Lifetime Color Protection

If your product changes color over time, we provide repair or replacement options under our lifetime color protection policy.

How to Claim Your Warranty

Please contact us at support@glambodycandy.com and provide the following information:

1. 
   Your order number(s)
   
2. 
   A picture or video of the affected item(s)
   
3. 
   A description of the issue encountered
   

We aim to process all claims quickly to ensure your satisfaction.

We pride ourselves on quality and transparency. Our jewelry collections are crafted from four main material types:

1. 
   Gold Plated Jewelry – Thick, durable 18k gold plating over a hypoallergenic 316L stainless steel core.
   
2. 
   Stainless Steel Jewelry – Premium, polished 316L stainless steel, highly durable.
   
3. 
   Sterling Silver Jewelry – Crafted from precious 925 sterling silver.
   
4. 
   Cubic Zirconia Jewelry – Features AAAAA-grade Cubic Zirconia (CZ) stones, such as earrings and necklaces, set in one of the high-quality metals listed above.

Yes! Our Stainless Steel Jewelry (both the 18k gold plated and polished steel styles) is waterproof, tarnish-free, and sweat-proof. You can wear these pieces anywhere without worrying about fading or green skin.

Our Sterling Silver Jewelry is a precious metal and may naturally tarnish over time. This is normal for silver jewelry and can be easily cleaned with a polishing cloth to restore its shine.

• Answer: Absolutely. Our entire Stainless Steel Jewelry collection is hypoallergenic jewelry. Our Sterling Silver Stud Earrings and other silver pieces are also hypoallergenic, making our jewelry a safe and comfortable choice for sensitive skin.

Answer:

Caring for your pieces is easy.

For 18k Gold Plated & Stainless Steel Jewelry:

Simply wipe clean with a soft cloth. They are waterproof, so no special care is needed.

For S925 Sterling Silver Jewelry:

To keep your silver chains and earrings bright, store them in a jewelry pouch when not in use and avoid harsh chemicals. A silver polishing cloth will restore their luster if they begin to tarnish

All orders are processed within 1–2 business days. After processing, we offer free shipping to the United States, the United Kingdom, and Canada, with an estimated delivery time of 5–9 business days.

Answer:

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be unworn or unused, with tags, and in its original packaging. To start a return, please contact us at support@glambodycandy.com.

Refunds:

Once your return is approved, you will be automatically refunded to your original payment method. Please note that return shipping costs are the customer's responsibility and may be deducted from your refund.

For full details and eligibility requirements, please read our complete Return & Refund Policy.

Email us at
support@glambodycandy.com